Even before the COVID-19 pandemic, U.S. hospitals have been closely scrutinizing their capital and operating costs for imaging equipment. With continued pressure on their revenue sources, coverage for equipment maintenance, repair, and value-added services continue to be critical considerations in such budgetary decisions. As their use and deployment of imaging equipment continues to grow, hospitals […]
May 2020 | 236 Pages | IMV Publishing

The 2020 ServiceTrak Clinical Hematology Analyzers report summarizes the results of IMV’s survey of clinical laboratory professionals that perform clinical diagnostic testing using hematology analyzers. The survey results from interviews with 612 unique clinical diagnostic sites representing 752 analyzers. This report starts with an overview of customer satisfaction between the major manufacturers in the industry. […]
May 2020 | IMV Publishing

The 2020 ServiceTrak Clinical Coagulation Analyzers report summarizes the results of IMV’s survey of clinical laboratory professionals that perform clinical diagnostic testing using coagulation analyzers. The survey results from interviews with 670 unique clinical diagnostic sites representing 793 unique analyzers. This report starts with an overview of customer satisfaction between the major manufacturers in the […]
May 2020 | IMV Publishing

Data Formats:
Tableau Reader files (download of Tableau Reader is free)
Excel files with blinded data
April 2020 | IMV Publishing

The 2020 ServiceTrak Clinical Molecular Diagnostic Systems report summarizes the results of IMV’s survey of clinical laboratory professionals that perform clinical diagnostic testing using molecular diagnostic systems. The survey results from interviews with 284 unique clinical diagnostic sites representing 474 systems. This report starts with an overview of customer satisfaction between the major manufacturers in […]
April 2020 | IMV Publishing

The 2020 ServiceTrak Clinical Immunoassay Analyzers report summarizes the results of IMV’s survey of clinical laboratory professionals that perform clinical diagnostic testing using immunoassay analyzers. The survey results from interviews with 1,027 unique clinical diagnostic sites representing 1,360 analyzers. This report starts with an overview of customer satisfaction between the major manufacturers in the industry. […]
April 2020 | IMV Publishing