IMV announces the 2021 IMV ServiceTrak™ Imaging Awards at RSNA 2021

IMV ServiceTrak

 

ARLINGTON, Va., November 29, 2021 — Today IMV, part of Science and Medicine
Group, the leading market research and business intelligence provider to the medical
imaging industry, announced the category winners of the 2021 IMV ServiceTrak™
Awards in diagnostic imaging equipment at RSNA 2021.

2021 Imaging Awards

CT
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Canon Medical Systems USA, Inc.
Best Service: Canon Medical Systems USA, Inc.

MR
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers
Best Service: Canon Medical Systems USA, Inc.
Nuclear Medicine (SPECT)
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers
Best Service: Siemens Healthineers

PET
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers
Best Service: Philips North America
Radiation Oncology
Best Customer Satisfaction: Varian Medical Systems
Best System Performance: Varian Medical Systems
Best Service: Varian Medical Systems

About IMV, part of Science and Medicine Group

IMV produces an annual series of proprietary ServiceTrak™  Imaging reports derived
from extensive phone interviews with imaging professionals in hospital departments
and independent imaging centers in the U.S. Imaging professionals are asked to rate
their level of satisfaction with the equipment manufacturers, system performance, and
the service received for their imaging equipment. Satisfaction ratings are collected on a
10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on
the percentage of highly satisfied (%HS) responses that are represented by satisfaction
ratings of a 9 or 10 on this scale.

The ServiceTrak™ Imaging Awards are presented to the manufacturer with the
highest %HS in each of three categories, representing the Industry Best of Customer
Satisfaction, System Performance, and Service. The Best of Customer Satisfaction
award is given to the manufacturer who has the highest %HS responses when
asked to rate the likelihood they will purchase again from their current manufacturer.
The Best of System Satisfaction award is given to the manufacturer whose
customers have the highest %HS responses when asked to rate their overall system
performance. The Best of Service award is given to the manufacturer whose
customers give the highest %HS responses when asked to rate overall OEM service
performance.

The 2021 ServiceTrak™ Imaging awards are based on interviews conducted in 2021
with respondents in 1,812 imaging locations having 2,545 instruments.