Take this “top 5” pop quiz and then view the answers!

The answers are drawn from IMV’s 2020 Diagnostic Imaging Equipment Service Outlook Report which provides insight into the types of post-warranty service arrangements used by U.S. hospitals for eleven key imaging modalities: CT, MRI, PET/CT, nuclear medicine/SPECT cameras, fixed C-arms, portable C-arms, fixed and mobile general X-ray, radiographic fluoroscopy (RF), mammography, and ultrasound.

The questions:

  1. Which diagnostic imaging (DI) equipment manufacturers are the top five OEMs that U.S. hospitals have post-warranty service contracts with?
  2. Which third-party service provider is the #1 company that U.S. hospitals have post-warranty service contracts with for DI equipment?
  3. What is the #1 imaging department priority cited by the radiology/imaging administrators and biomedical engineering managers when managing their imaging equipment over the next few years?
  4. What is the #1 service contract issue imaging departments will seek to address over the next few years?
  5. Who are the most influential decision makers for future service contracts, for hospitals that are in health care systems/IDNs?

The answers:

  1. Not surprisingly, Canon, GE, Philips, Siemens, are four of the OEMs in the “top 5” that U.S. hospitals have post-warranty contracts with. Did you know that Hologic is one of the “top 5” for post-warranty contracts? IMV’s report also covers the relative use of service contracts with eight other DI manufacturers for each of the eleven imaging modalities, including Agfa, Carestream, Fujifilm, Hitachi, Konica Minolta, Samsung, Shimadzu, and United Imaging.
  2. TRIMEDX is cited as the top third-party service provider used by U.S. hospitals for post-warranty service contracts. With their November 2018 acquisition of Aramark, they significantly grew their service presence in the United States.
  3. The #1 priority cited by the imaging departments is “improve the cybersecurity of your imaging equipment and networking healthcare information technology.” This is the highest-rated department priority of the fourteen potential priorities the respondents were asked to rate. The need for “cybersecurity services” is also cited as a key support service desired in future post-warranty service contracts.
  4. The #1 service contract issue cited by the survey respondents is “increase the use of service contracts with imaging original equipment manufacturers (OEMs) to cover multiple modalities of their own equipment in a single contract.” As their use and deployment of imaging equipment continues to grow across their enterprise, hospitals and healthcare systems are seeking to consolidate and standardize their post-warranty service contracts across their imaging locations and modalities. This is the highest-rated future service contract priority of the ten potential priorities the respondents were asked to rate.
  5. The respondents who are employed by healthcare systems/IDNs cited decision makers both at the hospital level and at the healthcare system level as being the most influential decision makers for future DI equipment service contracts. Imaging administrators at the hospital level are considered to be #1, but the next two most influential decision makers are at the system level: system-wide imaging administrators/directors are #2 and biomedical/clinical engineering managers/directors for the healthcare system are #3. For respondents employed by individual hospitals, the top three decision makers who are on the team that decides on DI service contract arrangements are the imaging administrator, the hospital’s CEO/COO/President, and the hospital’s CFO.

There are many more insights to be gained about the types of support services and post-warranty service contracts currently used for each of the eleven DI modalities covered and priorities for future DI equipment service contracts. Contact us at 703-778-3080 ext. 1033 to speak with an IMV representative to order your copy of IMV’s 2020 Diagnostic Imaging Equipment Service Outlook Report!