This press release was updated in November 2025 to include all final 2025 ServiceTrak™ Clinical modality award winners following the initial announcement at the ADLM Annual Conference. 

[ARLINGTON, VA — November 2025] — IMV, part of the Science and Medicine Group and the leading market research and business intelligence provider to the clinical laboratory diagnostic industry, has released the complete list of the 2024–2025 IMV ServiceTrak™ Clinical Laboratory Awards. These prestigious awards celebrate industry excellence by recognizing top clinical laboratory manufacturers across multiple instrument categories. 

The initial set of awardees was recognized live at the ADLM Annual Conference in Chicago (July 27–31, 2024), where IMV presented winners in Chemistry, Immunoassay, and Integrated Systems. This updated announcement includes the final modality winners for Hematology, ID/AST, Coagulation, Blood Culture, and Molecular Diagnostics, completing the 2025 award year. 

Each year, laboratory professionals from more than 1,150 clinical testing locations, representing 1,900 instruments, rate their satisfaction with manufacturers in three key performance categories: 

• Best Customer Satisfaction: highest likelihood of repeat purchase 
• Best System Performance: highest overall system performance rating 
• Best Service: highest overall OEM service rating  

The 2024–2025 awards are based on this direct feedback. 

🏆  2024–2025 IMV ServiceTrak™ Clinical Laboratory Award Winners  
(Complete List) 

Chemistry (Announced at ADLM 2024) 

• Best Service: Roche 
• Best Customer Satisfaction: Roche 
• Best System Performance: Roche, QuidelOrtho 

Immunoassay (Announced at ADLM 2024) 

• Best Customer Satisfaction: Roche 
• Best Service: bioMérieux, Inc. 
• Best System Performance: bioMérieux, Inc. 

Integrated Systems (Announced at ADLM 2024) 

• Best Customer Satisfaction: Roche 
• Best System Performance: Roche, QuidelOrtho 
• Best Service: Roche, QuidelOrtho 

Hematology (Final Winners Added November 2025) 

• Best System Performance: Sysmex America, Inc. 
• Best Customer Satisfaction: Sysmex America, Inc. 
• Best Service: Sysmex America, Inc. 

ID/AST 

• Best System Performance: bioMérieux, Inc. 
• Best Customer Satisfaction: bioMérieux, Inc. 
• Best Service: bioMérieux, Inc.; Beckman Coulter 

Coagulation 

• Best System Performance: Siemens Healthineers; Werfen 
• Best Customer Satisfaction: Werfen 
• Best Service: Siemens Healthineers 

Blood Culture 

• Best System Performance: bioMérieux, Inc. 
• Best Customer Satisfaction: bioMérieux, Inc. 
• Best Service: bioMérieux, Inc.; Becton Dickinson 

Molecular Diagnostics 

• Best System Performance: Roche; bioMérieux, Inc. 
• Best Customer Satisfaction: Roche; Cepheid 
• Best Service: Roche 

About IMV’s ServiceTrak™ Program 

IMV, part of Science and Medicine Group, produces an annual series of proprietary ServiceTrak™ Clinical Laboratory reports derived from extensive phone and online interviews with laboratory testing professionals in U.S. hospitals. These reports present an independent analysis of service trends in laboratory diagnostics and include manufacturer ratings for each instrument type. 

Laboratory professionals evaluate their instrument vendors across 38 performance and service attributes, covering the entire system lifecycle—from installation through end-of-life. ServiceTrak has served as the industry’s trusted benchmarking standard for more than 25 years. 

Rating & Award Methodology 

• Rating Scale: Satisfaction is rated on a 10-point scale (10 = “excellent,” 1 = “very poor”) 
• Highly Satisfied (%HS): Ratings of 9 or 10 
• Award Criteria: Awards are given to manufacturers with the highest %HS scores in Customer Satisfaction, System Performance, and Service 
• Highly Satisfied (%HS): Responses of 9 or 10 are considered “highly satisfied.” 

This evidence-based methodology ensures that ServiceTrak Awards reflect the voice of laboratory customers and highlight the manufacturers delivering the strongest overall experience, performance, and support. 

About IMV 

IMV Medical Information Division, established in 1977, is a trusted marketing research and consulting firm that specializes in the dynamic fields of diagnostic imaging and clinical diagnostics. Our commitment to in-depth market analysis and comprehensive research services empowers clients to excel in strategic planning, enhance customer satisfaction, drive product development, and launch successful sales initiatives. All of IMV’s reports and data solutions are based on primary research by diagnostic imaging experts. As a reliable provider of market intelligence, IMV gives you the comprehensive information you need to stay two steps ahead and make decisions with confidence!  

For media inquires or to learn more about IMV’s ServiceTrak reports, please contact: 

Media Contact
IMV Marketing
(703) 778-3080
www.imvinfo.com
[email protected]