IMV produces an annual series of proprietary ServiceTrak™ reports derived from extensive phone interviews with imaging and laboratory testing professionals in hospitals and independent medical centers in the U.S. These reports present an independent analysis of service trends in imaging and laboratory diagnostics, including manufacturer ratings for each instrument type.
These professionals are asked to rate their level of satisfaction with the equipment manufacturers, system performance, and the service received for their imaging equipment and laboratory testing instruments. Satisfaction ratings are collected on a 10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on the percentage of highly satisfied (%HS) responses that are represented by satisfaction ratings of a 9 or 10 on this scale.
The ServiceTrak™ Awards are presented to the manufacturer with the highest %HS in each of three categories, representing the Industry Best of Customer Satisfaction, System Performance, and Service. The Best of Customer Satisfaction award is given to the manufacturer who has the highest %HS responses when asked to rate the likelihood they will purchase again from their current manufacturer. The Best of System Satisfaction award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.
2021 Imaging Awards
CT
- Best Customer Satisfaction: Siemens Healthineers
- Best System Performance: Canon Medical Systems USA, Inc.
- Best Service: Canon Medical Systems USA, Inc.
MR
- Best Customer Satisfaction: Siemens Healthineers
- Best System Performance: Siemens Healthineers
- Best Service: Canon Medical Systems USA, Inc.
Nuclear Medicine (SPECT)
- Best Customer Satisfaction: Siemens Healthineers
- Best System Performance: Siemens Healthineers
- Best Service: Siemens Healthineers
PET
- Best Customer Satisfaction: Siemens Healthineers
- Best System Performance: Siemens Healthineers
- Best Service: Philips North America
Radiation Oncology
- Best Customer Satisfaction: Varian Medical Systems
- Best System Performance: Varian Medical Systems
- Best Service: Varian Medical Systems
2021 Clinical Awards
Chemistry:
- Best Service: Ortho Clinical Diagnostics
- Best Customer Satisfaction: Ortho Clinical Diagnostics
- Best System Performance: Ortho Clinical Diagnostics
Immunoassay:
- Best Service: bioMérieux
- Best Customer Satisfaction: Ortho Clinical Diagnostics
- Best System Performance: bioMérieux
Integrated Systems:
- Best Service: Ortho Clinical Diagnostics
- Best Customer Satisfaction: Ortho Clinical Diagnostics
- Best System Performance: Ortho Clinical Diagnostics
AST/ID:
- Best Service: Beckman Coulter and bioMérieux
- Best Customer Satisfaction: bioMérieux
- Best System Performance: Beckman Coulter and bioMérieux
Blood Culture:
- Best Service: bioMérieux
- Best Customer Satisfaction: bioMérieux
- Best System Performance: bioMérieux
Molecular Diagnostics:
- Best Service: Hologic, Inc.
- Best Customer Satisfaction: BioFire Diagnostics
- Best System Performance: BioFire Diagnostics