Today IMV, part of Science and Medicine Group, the leading market research and business intelligence provider to the medical imaging industry, announced the category winners of the 2018-2019 IMV ServiceTrak™ Awards in diagnostic imaging equipment at RSNA 2019 in Chicago.

2018 Imaging Awards

MR
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers

CT
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Canon Medical Systems USA, Inc.
Best Service: Canon Medical Systems USA, Inc.

Cardiovascular Ultrasound
Best Customer Satisfaction: Philips North America
Best System Performance: Philips North America
Best Service: Philips North America

General Ultrasound
Best System Performance: Philips North America
Best Service: Philips North America

Interventional X-Ray
Best Customer Satisfaction: GE Healthcare
Best System Performance: GE Healthcare and Philips North America
Best Service: Canon Medical Systems USA, Inc. and Philips North America

RF X-Ray Systems
Best Customer Satisfaction: GE Healthcare
Best Service: GE Healthcare

Mammography
Best Customer Satisfaction: Hologic, Inc.
Best System Performance: Hologic, Inc.
Best Service: Hologic, Inc.

2019 Imaging Awards

MR
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers
Best Service: Canon Medical Systems USA, Inc.

CT
Best Customer Satisfaction: GE Healthcare and Siemens Healthineers
Best System Performance: Canon Medical Systems USA, Inc. and Siemens Healthineers
Best Service: Canon Medical Systems USA, Inc. and GE Healthcare

Cardiovascular Ultrasound
Best Customer Satisfaction: Philips North America
Best System Performance: Philips North America
Best Service: Philips North America

General Ultrasound
Best System Performance: Philips North America
Best Service: Philips North America

Interventional X-Ray
Best Customer Satisfaction: GE Healthcare
Best System Performance: GE Healthcare
Best Service: GE Healthcare

RF X-Ray Systems
Best Customer Satisfaction: GE Healthcare
Best System Performance: GE Healthcare
Best Service: GE Healthcare

Mammography
Best Customer Satisfaction: Hologic, Inc.
Best System Performance: Hologic, Inc.
Best Service: Hologic, Inc.

General X-Ray
Best Customer Satisfaction: GE Healthcare

 

About IMV, part of Science and Medicine Group

IMV produces an annual series of proprietary ServiceTrak™ Imaging reports derived from extensive phone interviews with imaging professionals in hospital departments and independent imaging centers in the U.S. Imaging professionals are asked to rate their level of satisfaction with the equipment manufacturers, system performance, and the service received for their imaging equipment. Satisfaction ratings are collected on a 10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on the percentage of highly satisfied (%HS) responses that are represented by satisfaction ratings of a 9 or 10 on this scale.

The ServiceTrak™ Imaging Awards are presented to the manufacturer with the highest %HS in each of three categories, representing the Industry Best of Customer Satisfaction, System Performance, and Service. The Best of Customer Satisfaction award is given to the manufacturer who has the highest %HS responses when asked to rate the likelihood they will purchase again from their current manufacturer. The Best of System Satisfaction award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.

The 2019 ServiceTrak™ Imaging awards are based on interviews conducted in 2018 and 2019 with respondents in 2,739 imaging locations having 6,183 instruments.

Media Contact:

Justin Dudash
VP, Marketing
IMV Info Medical Information Division, part of Science and Medicine Group 703-783-1711 x1021
www.imvinfo.com
j.dudash@bioinfoinc.com