ARLINGTON, Va., March 11, 2024 — Today IMV, part of Science and Medicine Group, the leading market research and business intelligence provider to the medical imaging industry, announced the category winners of the 2023 IMV ServiceTrak™ Imaging Awards. Congratulations to all the winners, below, who are achieving excellence across a variety of modalities and award categories.

 

2023 Imaging Awards

 

Cardiovascular Ultrasound

Best Customer Satisfaction: Philips Healthcare

Best System Performance: Philips Healthcare

Best Service: Canon Medical Systems

General Ultrasound

Best Customer Satisfaction: Philips Healthcare

Best System Performance: Philips Healthcare

Best Service: Canon Medical Systems

Interventional X-Ray

Best Customer Satisfaction: GE Healthcare

Best System Performance: GE Healthcare

Best Service: GE Healthcare and Canon Medical Systems

General X-Ray

Best Customer Satisfaction: GE Healthcare and Siemens Healthineers

Best System Performance: CareStream Health and Siemens Healthineers

Best Service: Siemens Healthineers

 

About IMV’s ServiceTrak™ Awards

IMV produces an annual series of proprietary ServiceTrak™ Imaging reports derived from extensive phone interviews with imaging professionals in hospital departments and independent imaging centers in the U.S. Imaging professionals are asked to rate their level of satisfaction with the equipment manufacturers, system performance, and the service received for their imaging equipment. Satisfaction ratings are collected on a 10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on the percentage of highly satisfied (%HS) responses that are represented by satisfaction ratings of a 9 or 10 on this scale.

The ServiceTrak™ Imaging Awards are presented to the manufacturer with the highest %HS in each of three categories, representing the Industry Best of Customer Satisfaction, System Performance, and Service. The Best of Customer Satisfaction award is given to the manufacturer who has the highest %HS responses when asked to rate the likelihood they will purchase again from their current manufacturer. The Best of System Satisfaction award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.

The 2023 ServiceTrak™ Imaging awards are based on interviews conducted with respondents in 2.287 imaging locations having 3,383 systems.

Why IMV?

IMV Medical Information Division, established in 1977, is a trusted marketing research and   consulting firm that specializes in the dynamic fields of diagnostic imaging and clinical diagnostics. Our commitment to in-depth market analysis and comprehensive market research services empowers clients to excel in strategic planning, enhance customer satisfaction, drive product development, and launch successful sales initiatives. All of IMV’s reports and data solutions are based on primary research by diagnostic imaging experts. As a trusted provider of market intelligence, IMV gives you the comprehensive information you need to stay two steps ahead and make decisions with confidence!

 

Media Contact:

Keelie Truell
Sr. Marketing Manager
IMV Info Medical Information Division, part of Science and Medicine Group
703-778-3080
www.imvinfo.com
[email protected]