IMV Announces Winners of the 2024 ServiceTrak™ Imaging Awards Honored at RSNA Annual Meeting

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[ARLINGTON, VA., December 5th, 2024] — IMV , part of the Science and Medicine Group, proudly announced the winners of the 2024 ServiceTrak™ Imaging Awards at this year’s Radiological Society of North America (RSNA) Annual Meeting in Chicago. The awards honor manufacturers in the medical imaging industry who demonstrate excellence in system performance, service, and customer satisfaction.

The ServiceTrak™ Imaging Awards are based on the feedback of imaging professionals in hospital departments and independent imaging centers across the United States. These awards recognize manufacturers who achieve the highest percentage of highly satisfied (%HS) responses in three critical categories:

  • Customer Satisfaction: Likelihood of purchasing again from the same manufacturer.
  • System Performance: Overall performance of imaging systems.
  • Service: Excellence in OEM service.

Congratulations to all 2024 ServiceTrak™ Imaging Award winners who are achieving excellence across a variety of modalities and award categories.:

Hologic, Inc.: Mammography

  • Best Service
  • Best System Performance
  • Best Customer Satisfaction

Congratulations to Hologic on an incredible 10 years of recognition and excellence—sweeping all three Mammography category awards this year!

Hologic celebrates a decade of recognition, marking its 10th consecutive year of excellence and sweeping all three Mammography category awards.

Carestream: General X-Ray

  • Best System Performance
    🎉 Carestream earns this distinction for an impressive 4th consecutive year.

A big congratulations to Carestream for an impressive 4th consecutive year of recognition and excellence!

Canon: General X-Ray

  • Best Service
  • Best System Performance
    🎉 Canon continues to set the bar for excellence, earning recognition in both service and system performance.

Congratulations to Canon for their continued commitment to excellence, earning recognition for both Best Service and Best System Performance in General X-Ray!

About IMV’s ServiceTrak™ Awards
IMV produces the annual ServiceTrak™ Imaging reports, which are derived from extensive interviews with imaging professionals at over 677 imaging locations and sites, representing 1080 systems across the U.S. Respondents rate their satisfaction with imaging equipment manufacturers on a 10-point scale, with the awards recognizing manufacturers who achieve the highest levels of satisfaction across the three award categories.

“The 2024 ServiceTrak™ Imaging Award winners exemplify the commitment to excellence and innovation in the medical imaging industry,” said Richa Singh, Vice President of Insights at IMV. “Their dedication to customer satisfaction, system performance, and service directly supports healthcare providers in delivering quality patient care. Congratulations to this year’s winners!”

About IMV
IMV, part of Science and Medicine Group, is a leading market research and business intelligence provider to the medical imaging, clinical diagnostics, and analytical instrument markets. For over 30 years, IMV has delivered independent analysis and insights that support healthcare providers and manufacturers in advancing patient care.

For more information, visit www.imvinfo.com or https://imvinfo.com/product/servicetrak-imaging/