The term ‘customer experience’ holds much greater value than many believe. Keeping your customers happy and maintaining a good relationship propels companies into an entirely new realm of customer satisfaction standards. The bar is constantly being raised and our goal is to help your company understand rising customer expectations. Customers seek relationships with brand, and this report will help you explore how you compare to other diagnostic imaging equipment manufacturers. Forward-thinking imaging equipment companies are continually evaluating customer reactions across multiple touchpoints and this study spans the pre-purchase, product-usage and post-purchase experience with 12 leading diagnostic imaging manufacturers. Click on the icon on the left to download an Executive Summary of this unique report.
The major objectives of this report are as follows:
- Provide diagnostic imaging equipment manufacturers with the ability to benchmark the customer experience enjoyed by their customers against those of competitors.
- Identify the relative strengths and weaknesses of each manufacturer on each customer experience touchpoint.
- Determine the relative importance of each touchpoint in the customer experience lifecycle.
325 medical imaging professionals were asked a series of questions regarding up to four diagnostic imaging equipment manufacturers they have used or purchased from in the past 12 months.
The leading imaging companies rated in the report include:
- GE Healthcare
- Konica Minolta
PLEASE NOTE: In addition to a PDF Executive Summary, you will receive an interactive Tableau Reader file enabling you to visualize the data by hospital size, manufacturer, job position and age group.
Click on the icon on the top left to download an Executive Summary of this unique report!