Today IMV, part of Science and Medicine Group, the leading market research and business intelligence provider to the medical imaging industry, announced the category winners of the 2021 IMV ServiceTrak™ Imaging Awards.

Updated as of June 16, 2021, Philips North America was recognized across both PET and Cardiovascular Ultrasound.

 

2021 Imaging Awards

CT
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Canon Medical Systems USA, Inc., and GE Healthcare
Best Service: Canon Medical Systems USA, Inc., and GE Healthcare

MR
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers
Best Service: Canon Medical Systems USA, Inc.

Nuclear Medicine (SPECT)
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: Siemens Healthineers
Best Service: Siemens Healthineers

PET
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: GE Healthcare and Siemens Healthineers
Best Service: GE Healthcare and Philips North America

Cardiovascular Ultrasound
Best Customer Satisfaction: GE Healthcare
Best System Performance: GE Healthcare and Philips North America
Best Service: Philips North America

General Ultrasound
Best Customer Satisfaction: GE Healthcare
Best System Performance: GE Healthcare
Best Service: GE Healthcare

Interventional X-Ray
Best Customer Satisfaction: GE Healthcare
Best System Performance: GE Healthcare
Best Service: Canon Medical Systems USA, Inc.

RF X-Ray Systems
Best Customer Satisfaction: Siemens Healthineers
Best System Performance: GE Healthcare and Siemens Healthineers
Best Service: Siemens Healthineers

Mammography Imaging
Best Customer Satisfaction: Hologic, Inc.
Best System Performance: Hologic, Inc.
Best Service: Hologic, Inc.

Radiation Oncology
Best Customer Satisfaction: Varian Medical Systems
Best System Performance: Varian Medical Systems
Best Service: Varian Medical Systems

 

About IMV, part of Science and Medicine Group

IMV produces an annual series of proprietary ServiceTrak™ Imaging reports derived from extensive phone interviews with imaging professionals in hospital departments and independent imaging centers in the U.S. Imaging professionals are asked to rate their level of satisfaction with the equipment manufacturers, system performance, and the service received for their imaging equipment. Satisfaction ratings are collected on a 10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on the percentage of highly satisfied (%HS) responses that are represented by satisfaction ratings of a 9 or 10 on this scale.

 

The ServiceTrak™ Imaging Awards are presented to the manufacturer with the highest %HS in each of three categories, representing the Industry Best of Customer Satisfaction, System Performance, and Service. The Best of Customer Satisfaction award is given to the manufacturer who has the highest %HS responses when asked to rate the likelihood they will purchase again from their current manufacturer. The Best of System Satisfaction award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.

The 2021 ServiceTrak™ Imaging awards are based on interviews conducted in 2021 with respondents in over 4,300 imaging locations having more than 6,200 instruments.