Today IMV, part of Science and Medicine Group, the leading market research and business intelligence provider to the laboratory diagnostic industry, announced the first wave of category winners of the 2022 IMV ServiceTrak™ Clinical Laboratory Awards.

2022 Clinical Laboratory Awards

Chemistry Systems

Best Customer Satisfaction: Ortho Clinical Diagnostics
Best System Performance: Ortho Clinical Diagnostics
Best Service: Ortho Clinical Diagnostics

Immunoassay Systems

Best Customer Satisfaction: Ortho Clinical Diagnostics
Best System Performance: bioMérieux
Best Service: Ortho Clinical Diagnostics

Integrated Systems

Best Customer Satisfaction: Ortho Clinical Diagnostics
Best System Performance: Ortho Clinical Diagnostics
Best Service: Beckman Coulter

 

About IMV, part of Science and Medicine Group

IMV produces an annual series of proprietary ServiceTrak™ Clinical Laboratory reports derived from extensive phone and online interviews with laboratory testing professionals in hospitals in the U.S. These reports present an independent analysis of service trends in laboratory diagnostics and include manufacturer ratings for each instrument type. Laboratory professionals are asked to rate their level of satisfaction with the instrument manufacturers, the system performance, and the service received for their laboratory testing instruments. Satisfaction ratings are collected on a 10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on the percentage of highly satisfied (%HS) responses, which are represented by satisfaction ratings of 9 or 10 on this scale.

The awards are presented to the manufacturer with the highest %HS responses in each of three categories, representing the industry Best of Customer Satisfaction, System Performance, and Service. The Best of Customer Satisfaction award is given to the manufacturer that has the highest %HS responses when respondents are asked to rate the likelihood they will purchase again from their current manufacturer. The Best of System Performance award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.

This wave of the 2022 ServiceTrak™ Clinical Laboratory Awards are based on interviews conducted in 2022 with respondents in 1,199 clinical testing locations having 1,895 instruments. These numbers are reflective of chemistry, immunoassay, and integrated systems only. Probing on the customer experience from installation to instrument end of life, IMV ServiceTrak™ has been an industry benchmarking standard for over 25 years.

 

Media Contact:

Tom Ogburn
Chief Commercial Officer
IMV Info Medical Information Division, part of Science and Medicine Group
937-554-8506
www.imvinfo.com
[email protected]