IMV Announces Winners of 2024 Clinical Laboratory Awards, Honored at ADLM Conference and Beyond 

 (UPDATED January 14, 2025) ARLINGTON, VA., August 29, 2024 — IMV, part of the Science and Medicine Group and the leading market research and business intelligence provider of the laboratory diagnostic industry, is pleased to announce the final winners of the 2024 IMV ServiceTrak™ Clinical Laboratory Awards. These prestigious awards celebrate industry excellence by recognizing top clinical laboratory manufacturers across multiple instrument categories. 

The awards were presented July 30 – August 1, 2024, during the ADLM Annual Conference in Chicago, IL. — a premier event for laboratory professionals. 

2024 ServiceTrak™ Clinical Laboratory Award Winners 

Laboratory professionals from 2,000 clinical testing locations, representing 4,500 instruments, rated their satisfaction with manufacturers on a 10-point scale in three performance categories: 

• Best Customer Satisfaction (highest likelihood of repeat purchase) 

• Best System Performance (highest overall system performance rating) 

• Best Service (highest overall OEM service rating) 

Below are the top-performing manufacturers in each instrument category: 

Blood Culture: 

• Best Service: bioMerieux, Inc. 

• Best System Performance: bioMerieux, Inc. 

• Best Customer Satisfaction: bioMerieux, Inc. 

Blood Gas: 

• Best Service: Abbott, Werfen 

• Best System Performance: OPTI Medical Systems 

• Best Customer Satisfaction: Werfen 

Chemistry: 

• Best Service: Roche 

• Best System Performance: Abbott, Roche, QuidelOrtho 

• Best Customer Satisfaction: Roche, QuidelOrtho 

Coagulation: 

• Best Service: Siemens Healthineers, Werfen 

• Best System Performance: Werfen 

• Best Customer Satisfaction: Werfen 

Hematology: 

• Best Service: Sysmex America, Inc. 

• Best System Performance: Sysmex America, Inc. 

• Best Customer Satisfaction: Sysmex America, Inc. 

ID/AST: 

• Best Service: bioMerieux, Inc. 

• Best System Performance: bioMerieux, Inc. 

• Best Customer Satisfaction: bioMerieux, Inc. 

Immunoassay: 

• Best Service: bioMerieux, Inc. 

• Best System Performance: bioMerieux, Inc. 

• Best Customer Satisfaction: bioMerieux, Inc. 

Integrated Systems: 

• Best Service: Beckman Coulter, Roche 

• Best System Performance: Roche 

• Best Customer Satisfaction: Roche, QuidelOrtho 

Molecular Diagnostics: 

• Best Service: bioMerieux, Inc., Hologic, Inc. 

• Best System Performance: Cepheid 

• Best Customer Satisfaction: Cepheid 

Urinalysis: 

• Best Service: Roche, Sysmex America, Inc. 

• Best System Performance: Arkray, Inc. 

• Best Customer Satisfaction: Arkray, Inc. 

Note: Werfen’s Blood Gas Analyzer awards were determined at the end of 2024 due to the timing of the award results and release and were not presented at the 2024 ADLM Conference. Their recognition underscores their superior performance and commitment to customer satisfaction, and these awards will be formally presented later in 2025. 

About IMV’s ServiceTrak™ Program 

IMV, part of Science and Medicine Group, produces an annual series of proprietary ServiceTrak™ Clinical Laboratory reports derived from extensive phone and online interviews with laboratory testing professionals in U.S. hospitals. These reports present an independent analysis of service trends in laboratory diagnostics and include manufacturer ratings for each instrument type. 

• Rating Scale: Laboratory professionals rate overall satisfaction with instrument manufacturers, system performance, and service on a 10-point scale (10 = “excellent” and 1 = “very poor”). 

• Highly Satisfied (%HS): Responses of 9 or 10 are considered “highly satisfied.” 

• Award Criteria: The manufacturer with the highest %HS in each of the three categories—Customer Satisfaction, System Performance, and Service—receives the corresponding award. 

The 2024 ServiceTrak™ Clinical Laboratory Awards are based on interviews conducted in 2024 with respondents from 2,000 testing locations covering 4,500 instruments. Probing the customer experience from installation to instrument end of life, IMV ServiceTrak™ has been an industry benchmarking standard for over 25 years. 

Watch the 2024 IMV ServiceTrak Award Presentations 

Relive the excitement from the 2024 ADLM Conference! Watch as IMV recognizes the industry’s top clinical laboratory manufacturers for their excellence in customer satisfaction, system performance, and service.  

Roche: Celebrating Excellence

Beckman Coulter: Best Service in Molecular Diagnostics 

QuidelOrtho: Outstanding Performance 

Sysmex America: Leading Hematology 

bioMérieux, Inc: Setting the Standard 

Hologic: Recognized for Molecular Diagnostics 

 Werfen: Sweeps Coagulation  

Hologic: Recognized for Molecular Diagnostics 

Why IMV? 

IMV Medical Information Division, established in 1977, is a trusted marketing research and consulting firm that specializes in the dynamic fields of diagnostic imaging and clinical diagnostics. Our commitment to in-depth market analysis and comprehensive research services empowers clients to excel in strategic planning, enhance customer satisfaction, drive product development, and launch successful sales initiatives. All of IMV’s reports and data solutions are based on primary research by diagnostic imaging experts. As a reliable provider of market intelligence, IMV gives you the comprehensive information you need to stay two steps ahead and make decisions with confidence! 

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