ARLINGTON, Va., July 31, 2018 — Today, IMV, part of the Science and Medicine Group, the leading market research and business intelligence provider to the laboratory diagnostic industry, announced the category winners of the 2018 IMV ServiceTrak™ awards in clinical analyzers. Siemens Healthineers was recognized for:
Best Customer Satisfaction in the Chemistry Modality
Best Service in the Coagulation Modality
About Siemens Healthineers
Siemens Healthineers, enables healthcare providers to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, and improving patient experience, by digitalizing healthcare.
An estimated 5 million patients globally everyday benefit from Siemens’ innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Siemens Healthineers are leaders in medical technology company with over 170 years of experience and 18,000 patents globally. With more than 48,000 dedicated colleagues in 75 countries, we will continue to innovate and shape the future of healthcare.
About the Awards
Clinical laboratory tests are critical to the management of patients and to the diagnosis of disease throughout the world. These in-vitro tests rely on a wide variety of instruments to measure the relevant analytes in all types of body fluids, including serum, blood, urine, and others. The laboratory instruments are used for everything from performing routine assays that identify early indications of disease to tests that aid in the diagnosis of illness for patients with complaints and symptoms.
Understanding what influences user satisfaction with laboratory instrumentation, instrument service, and instrument manufacturers is key to helping manufacturers insure that these tests are performed in a timely manner on accurate and reliable equipment.
IMV produces an annual series of proprietary ServiceTrak™ Clinical Laboratory reports derived from extensive phone interviews with laboratory testing professionals in hospitals in the U.S. These reports present an independent analysis of service trends in laboratory diagnostics and include manufacturer ratings for each instrument type. Laboratory professionals are asked to rate their level of satisfaction with the instrument manufacturers, the system performance and the service received for their laboratory testing instruments. Satisfaction ratings are collected on a 10-point scale, where 10 = “excellent” and 1 = “very poor”. Report analysis is based on the percentage of highly satisfied (%HS) responses, which are represented by satisfaction ratings of 9 or 10 on this scale.
The 2018 ServiceTrak™ Clinical Laboratory awards are based on interviews conducted in 2018 with respondents in 2,075 clinical testing locations having 4,779 instruments.
The awards are presented to the manufacturer with the highest %HS responses in each of three categories, representing the industry BEST OF: Customer Satisfaction, System Performance, and Service. The BEST OF Customer Satisfaction award is given to the manufacturer that has the highest %HS responses when respondents are asked to rate the likelihood they will purchase again from their current manufacturer. The BEST OF System Satisfaction award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The BEST OF Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.
Content Marketing Associate
IMV Medical Information Division, part of the Science and Medicine Group