The annual ServiceTrak Patient Monitoring report presents an independent analysis of service trends in the monitoring industry along with individual manufacturer ratings. More than 30 specific factors are measured for customer satisfaction and reported for every major system manufacturer. Manufacturers use the ratings to determine their ranking in the industry for each individual question, including overall service performance and satisfaction with the manufacturer. The major emphasis of the ServiceTrak report is on Original Equipment Manufacturer (OEM) performance, accompanied by comparisons with third party and in-house providers where appropriate.
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