Take this “top 5” pop quiz and then view the answers! The answers are drawn from IMV’s 2020 Diagnostic Imaging Equipment Service Outlook Report which provides insight into the types of post-warranty service arrangements used by U.S. hospitals for eleven key imaging modalities: CT, MRI, PET/CT, nuclear medicine/SPECT cameras, fixed C-arms, portable C-arms, fixed and […]

As mentioned in our June 2nd blog highlighting some results from IMV’s newly published 2020 Diagnostic Imaging Equipment Service Outlook Report, the types of support services hospitals typically have in their current service contracts are the classic “break-and-fix” and preventive maintenance (PM) services, including “PM visits during routine working hours,” “technical support by telephone,” “contracted […]

IMV just completed its second year of asking radiologists, technicians, administrators, and others involved in the use and purchasing of diagnostic imaging equipment and have published the results in Benchmarking For 2020 Diagnostic Imaging Equipment Customer Experience. We’ve studied 12 different manufacturers to better understand how they are delivering on their customer experience, and what […]