The 2020 ServiceTrak Clinical ID/AST Systems Analyzers report summarizes the results of IMV’s survey of clinical laboratory professionals that perform clinical diagnostic testing using ID/AST systems. The survey results from interviews with 413 unique clinical diagnostic sites representing 458 systems. This report starts with an overview of customer satisfaction between the major manufacturers in the […]
Even before the COVID-19 pandemic, U.S. hospitals have been closely scrutinizing their capital and operating costs for imaging equipment. With continued pressure on their revenue sources, coverage for equipment maintenance, repair, and value-added services continue to be critical considerations in such budgetary decisions. As their use and deployment of imaging equipment continues to grow, hospitals […]
The 2020 ServiceTrak Clinical Hematology Analyzers report summarizes the results of IMV’s survey of clinical laboratory professionals that perform clinical diagnostic testing using hematology analyzers. The survey results from interviews with 612 unique clinical diagnostic sites representing 752 analyzers. This report starts with an overview of customer satisfaction between the major manufacturers in the industry. […]
The 2020 ServiceTrak Clinical Coagulation Analyzers report summarizes the results of IMV’s survey of clinical laboratory professionals that perform clinical diagnostic testing using coagulation analyzers. The survey results from interviews with 670 unique clinical diagnostic sites representing 793 unique analyzers. This report starts with an overview of customer satisfaction between the major manufacturers in the […]
The 2020 ServiceTrak Clinical Molecular Diagnostic Systems report summarizes the results of IMV’s survey of clinical laboratory professionals that perform clinical diagnostic testing using molecular diagnostic systems. The survey results from interviews with 284 unique clinical diagnostic sites representing 474 systems. This report starts with an overview of customer satisfaction between the major manufacturers in […]
The 2020 ServiceTrak Clinical Immunoassay Analyzers report summarizes the results of IMV’s survey of clinical laboratory professionals that perform clinical diagnostic testing using immunoassay analyzers. The survey results from interviews with 1,027 unique clinical diagnostic sites representing 1,360 analyzers. This report starts with an overview of customer satisfaction between the major manufacturers in the industry. […]
The 2020 ServiceTrak Imaging PET Systems summarizes the results of IMV’s survey of radiology professionals that perform diagnostic imaging using PET systems. The survey results from interviews with 257 unique diagnostic imaging sites that have 276 systems. This report starts with an overview of customer satisfaction between the major manufacturers in the industry. This is […]
The 2020 ServiceTrak Imaging Nuclear Medicine Cameras summarizes the results of IMV’s survey of radiology professionals that perform diagnostic imaging using NM systems. The survey results from interviews with 430 unique diagnostic imaging sites that have 722 systems. This report starts with an overview of customer satisfaction between the major manufacturers in the industry. This is […]