ServiceTrak reports present an independent analysis of service trends in the imaging industry and manufacturer ratings within each modality. Manufacturers use the ratings to determine their ranking in the industry for each individual question, including overall service performance and satisfaction with the manufacturer. The major emphasis of the ServiceTrak report is on Original Equipment Manufacturer (OEM) performance, accompanied by comparisons with third party and in-house providers where appropriate.
IMV Medical Information Division, part of Science and Medicine Group, is a marketing research and consulting firm founded in 1977, specializing in medical imaging and other advanced healthcare technology markets. IMV’s market research services, in combination with its databases of U.S. imaging sites with selected modalities, provide clients valuable assistance in strategic planning, customer satisfaction, product development and sales initiatives.